Refund policy

Return Policy

At Rumi Luxe, we want you to be completely delighted with your bedding selections. If an item does not suit your space or personal texture preferences, we offer a comprehensive return window. Due to strict personal bedding hygiene standards and direct skin contact safety regulations, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The silk pillowcase, bamboo sheet set, duvet cover, or sleep mask must be completely unopened, unwashed, unslept on, and in its original, factory-sealed condition.
  • Bedding Hygiene & Bio-Safety Standards: For personal health and sanitary reasons, intimate bedding textiles cannot be returned if the outer factory shrink wrap, tamper-evident hygiene seal, or protective packaging ribbon has been unsealed, cut, or removed. We strictly cannot accept items that have touched facial skin, hair, water, cosmetics, or laundry detergents.
  • All original packaging, signature gift boxes, inner tissue wrapping, ribbon ties, and branded product tags must remain fully intact and included in the return parcel.
  • Items showing signs of washing machine scents, fabric creases from sleep use, makeup smudges, pet hair, or snagged silk threads will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the valuable and delicate nature of pure silk and bamboo textiles, we recommend using a trackable shipping service and purchasing parcel insurance, as Rumi Luxe cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@rumiluxe.store within 30 days of delivery. Please include your order number, item details, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address and specialized packaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a sheet size, pillowcase colorway, or delivery address), contact us immediately at support@rumiluxe.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to wait for delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated facility, our textile hygiene team will inspect the item to verify compliance with our return conditions (unopened factory seals, pristine unwashed fabric, spotless surfaces, and complete original gift boxing present). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@rumiluxe.store for further assistance.